Unmissable Prices Now Live On Our 2024 Clearance Stock - Head Over To Our Sale Page Now!
Unmissable Prices Now Live On Our 2024 Clearance Stock - Head Over To Our Sale Page Now!
Orders are processed within 24 hours on business days. Orders placed on weekends or holidays will be processed the next business day.
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to check the status of your delivery at any time.
If you experience any issues with your delivery, please contact our customer service team at 01275 392694. We are here to help!
Standard Shipping
Our standard shipping option ensures that your items arrive within a week. We partner with trusted carriers to guarantee timely delivery.
Delivery Time: 3-7 business days
Standard UK carriage is free on all orders over £75
Orders less than £75 carriage is charged at £6.95
Express Shipping
Next day carriage is £12.50 orders need to be received by 12PM
Europe & Ireland
Please contact us by either sending an email to customer_enquiry@footwearbrands.co.uk or calling 0044 1275 392694
International
International freight is available for £45, Ireland please contact us by either sending an email to customer_enquiry@footwearbrands.co.uk or calling 0044 1275 392694
Clear and Simple Return Policy
You have 30 days from receipt of your parcel to return your order.
All items must be in an unworn condition in their original, undamaged packaging – a £10 repackaging cost will be charged upon failure of this.
If you believe that the product that you wish to return is faulty, please contact us before returning your item.
Returns address: TIVE Fulfilment Ltd, Unit C, Chancel Close, Gloucester, United Kingdom, GL4 3SN.
The Process
To initiate a return, please click the link below that will take you to our Royal Mail returns portal. This will allow you to generate a return label for your order. Please note that £5 will be deducted, should you wish for a refund, otherwise this will be free for an exchange.
Royal Mail return portal – Click Here: Track my return | Royal Mail Group Ltd
Please post your boots in original packaging to the return address. Do not stick your return label or any tape directly onto the boot/shoe box
You must enclose your packing note or receipt as proof of purchase – please also write instructions of return on this for a more efficient return.
Once received we will process your refund or exchange within 5-10 business days.
Still have questions? Please call our customer service team or check our FAQs below.
Cabotswood & Quayside Ltd.
3 Lyons Court, Long Ashton Business Park,
Bristol, North Somerset, BS41 9LB
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