Unmissable Prices Now Live! Head over to our sale page to see more! mens and childrens sizes now available in amberley 2.

Supporting Your Journey

Order Processing

Orders are processed within 24 hours on business days. Orders placed on weekends or holidays will be processed the next business day.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to check the status of your delivery at any time.

Delivery Issues

If you experience any issues with your delivery, please contact our customer service team at 01275 392694. We are here to help!

Shipping Details

Welcome to our Delivery and Shipping information page! Here you’ll find everything you need to know about how we get your favourite products from our store to your doorstep.

Standard Shipping

Our standard shipping option ensures that your items arrive within a week. We partner with trusted carriers to guarantee timely delivery.

Delivery Time: 3-7 business days

Standard UK carriage is free on all orders over £75

Orders less than £75 carriage is charged at £5.95

Express Shipping

Next day carriage is £12.50 orders need to be received by 12PM

Europe & Ireland

Please contact us by either sending an email to customer_enquiry@footwearbrands.co.uk or calling 0044 1275 392694

International

International freight is available for £45, Ireland please contact us by either sending an email to customer_enquiry@footwearbrands.co.uk or calling 0044 1275 392694

Need HELP FINDING THE RIGHT SIZE? Check oUR SIZE CHART TO Find Your Perfect FIT

Returns

Easy Returns

Clear and Simple Return Policy

You have 30 days from receipt of your parcel to return your order.

If you purchased your footwear as a discounted/sale item, you will be responsible for the return carriage of your item. All items must be in an unworn condition in their original, undamaged packaging – a £10 repackaging cost will be charged upon failure of this.

If you purchased your footwear at full price, please contact us to initiate a free return.

If you believe that the product that you wish to return is faulty, please contact us before returning your item.

Please ensure that that your parcel is posted to the address below (also shown on the front of your packing note).

Returns address: Allegro logistics, Unit 23+24, Hithergreen Industrial Estate, Clevedon, BS21 6XU.

Easy Returns

The Process

Please post your boots to the return address below (also shown on the front of your packing note). 

Returns address: Allegro Logistics, Unit 23+24, Hithergreen Industrial Estate, Clevedon, BS21 6XU.

You must enclose your packing note or receipt as proof of purchase – please also write instructions of return on this for a more efficient return.

Once received we will process your refund or exchange within 5-10 business days.

We only offer free returns on full priced items, this doesn’t include sale, reduced or discounted items.

Still have questions? Please call our customer service team or check our FAQs below.

Frequent Asked Questions

Find answers to frequently asked questions about returns, exchanges, and refunds.
To return a product, please follow our simple return process. Ensure the item is in its original condition and packaging, then contact our customer service team for further instructions.
Yes, we offer exchanges for eligible products. Please reach out to our customer service team to initiate the exchange process.
We provide refunds for eligible products within 30 days of purchase. Please refer to our refund policy for more details.
Once we receive your returned item, it typically takes 3-5 business days to process the return and issue a refund.
Yes, we offer free returns for eligible products. Please refer to our return policy for more information.

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