Customer Support

At Cabotswood, we’re here to make sure you get the very best from your boots—before, during, and after your purchase. Whether you have a question about sizing, delivery, or your order, our team is ready to help.

📦 Orders & Delivery

Where is my order?

Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your delivery.

Delivery times

We aim to deliver all orders within the timeframe shown at checkout. Please allow a little extra time during busy periods.

Delivery issues

If your order hasn’t arrived or there is a problem with delivery, please contact us and we’ll resolve it as quickly as possible.

👢 Sizing & Fit

Choosing the right size is essential for comfort.

• Check our Size Guide before ordering
• If you plan to wear thicker socks, we recommend sizing up
• If you’re between sizes, choosing the larger size is often best

👉 [View Size Guide]

🔄 Returns

Clear & Simple Returns Policy

• You have 30 days from receiving your order to return your boots under our returns policy.
• All boots must be returned unworn, in their original condition, with all tags attached and their original, undamaged packaging. You may try your boots on indoors to check the fit.
• All returns are inspected upon arrival. If boots show signs of wear, damage or use beyond what is necessary to check their fit, your refund may be reduced where legally permitted.
• If you received a complimentary gift with your order, this must also be returned when returning the qualifying purchase.
• For change-of-mind returns, customers are responsible for arranging and paying for their own return postage. We strongly recommend using a tracked delivery service and retaining proof of postage until your refund has been processed.
• A £5 handling and processing fee will be deducted from eligible change-of-mind refunds made under our additional 30-day returns policy, where legally permitted. This fee does not apply to statutory cancellations or returns of faulty or incorrect items.
• If you believe your boots are faulty or incorrect, please contact us before returning them so we can advise on the next steps. Where a fault or error is confirmed, we will cover reasonable return postage costs in accordance with your statutory rights.

Your statutory consumer rights remain unaffected.

The Return Process

1. Arrange your return

You can return your boots using a postal or courier service of your choice.

For change-of-mind returns, you are responsible for arranging and paying for the return postage.

We strongly recommend choosing a tracked delivery service and keeping your proof of postage and tracking details until your refund has been processed.

Returns Address:

Gillards Distribution
Trident Works
Marsh Lane
Temple Cloud
Bristol
BS39 5AZ

2. Package your boots securely

Please return your boots in their original packaging, with all tags attached.

Place the original boot box inside suitable outer packaging to protect it during transit.

Do not attach postage labels or tape directly to the original boot box.

3. Include your order details and reason for return

Please include a note inside your parcel containing:

• Your full name
• Your order number
• Your reason for returning the boots (e.g. incorrect size, unsuitable fit, change of mind or suspected fault)

This helps us identify your order, understand the reason for your return and process your refund as efficiently as possible.

If you believe your boots are faulty or incorrect, please contact us before sending them back so we can advise on the next steps.

4. Send your parcel

Send your parcel to the returns address above using your chosen delivery service.

Please retain your proof of postage and tracking information in case your parcel is delayed or does not arrive.

For faulty or incorrect items, please contact us before arranging a return. If a fault or error is confirmed following inspection, we will reimburse reasonable return postage costs where required by law.

5. Receive your refund

Once your return arrives, we'll inspect the items and process any refund due within 10 business days, subject to your statutory rights.

For eligible change-of-mind returns under our additional 30-day policy, a £5 handling and processing fee will be deducted where legally permitted.

This fee does not apply to statutory cancellations or faulty or incorrect items.

Refunds will be issued to your original payment method.

Need help with your return?

If you have any questions, or believe your item is faulty or incorrect, please contact our customer service team before sending it back.

We're always happy to help.

🛠️ Product Care

To keep your boots performing at their best:

• Clean off mud and dirt after use
• Allow boots to dry naturally (avoid direct heat)
• Use appropriate care products for leather or materials

Proper care will extend the life and performance of your boots.

💧 Waterproof Guarantee

Our boots are designed with Cabotex® waterproof and breathable technology, helping keep your feet dry and comfortable in all weather conditions.

If you believe there is an issue with your product, please contact us and we’ll be happy to help.

❓ Frequently Asked Questions

Are your boots fully waterproof?

Yes—all Cabotswood boots are designed to be waterproof and breathable.

How do I contact you?

You can reach our support team via email and we aim to respond as quickly as possible.

📧 Contact Us

If you need any assistance, please get in touch:

Email: info@footwearbrands.co.uk

We aim to respond to all enquiries within 1–2 working days.