Customer Support
At Cabotswood, we’re here to make sure you get the very best from your boots—before, during, and after your purchase. Whether you have a question about sizing, delivery, or your order, our team is ready to help.
📦 Orders & Delivery
Where is my order?
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your delivery.
Delivery times
We aim to deliver all orders within the timeframe shown at checkout. Please allow a little extra time during busy periods.
Delivery issues
If your order hasn’t arrived or there is a problem with delivery, please contact us and we’ll resolve it as quickly as possible.
👢 Sizing & Fit
Choosing the right size is essential for comfort.
- Check our Size Guide before ordering
- If you plan to wear thicker socks, we recommend sizing up
- If you’re between sizes, choosing the larger size is often best
👉 [View Size Guide]
🔄 Returns
Clear and Simple Return Policy
- You have 30 days from receipt of your parcel to return your order.
- All items returned must be in an unworn condition in their original, undamaged packaging with all tags attached. You will not be refunded upon failure of this.
- If you received a free gift with your order, you must also return this with your order to receive your refund.
- If you believe that the product you wish to return is faulty, please contact us via email before returning your item
The Return Process
To initiate a return, please click the link below which will take you to our Royal Mail returns portal. This will allow you to generate a return label to send your order back to our warehouse. Please note that £5 will be deducted from your refund for use of this service. Do not stick your label directly onto the boot/shoe box, this should be stuck onto the outer packaging.
Royal Mail return portal – Click Here: Which order would you like to return? - Royal Mail Group Ltd.
You must enclose your packing note or receipt as proof of purchase, so that we can identify your return. If you no longer have this, please print one or write your detail on a piece of paper.
Once we receive your item back to our warehouse, we will process your refund within 10 business days.
If you have any questions regarding our returns process, please feel free to contact our customer services team via email.
Returns address: North Somerset Footwear Ltd, Trident Works, Marsh Lane, Temple Cloud, Bristol, BS39 5AZ
🛠️ Product Care
To keep your boots performing at their best:
- Clean off mud and dirt after use
- Allow boots to dry naturally (avoid direct heat)
- Use appropriate care products for leather or materials
Proper care will extend the life and performance of your boots.
💧 Waterproof Guarantee
Our boots are designed with Cabotex® waterproof and breathable technology, helping keep your feet dry and comfortable in all weather conditions.
If you believe there is an issue with your product, please contact us and we’ll be happy to help.
❓ Frequently Asked Questions
Are your boots fully waterproof?
Yes—all Cabotswood boots are designed to be waterproof and breathable.
How do I contact you?
You can reach our support team via email and we aim to respond as quickly as possible.
📧 Contact Us
If you need any assistance, please get in touch:
Email: info@footwearbrands.co.uk
We aim to respond to all enquiries within 1–2 working days.
