Support

  • Order Processing

    Orders are processed within 24 hours on business days. Orders placed on weekends or holidays will be processed the next business day.

  • Tracking Your Order

    Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to check the status of your delivery at any time.

  • Delivery Issues

    If you experience any issues with your delivery, please contact our customer service team at 01275 392694. We are here to help!

Shipping Details

Welcome to our Delivery and Shipping information page! Here you’ll find everything you need to know about how we get your favourite products from our store to your doorstep.

Our standard shipping option ensures that your items arrive within a week. We partner with trusted carriers to guarantee timely delivery.

Delivery Time: 2-7 business days

Standard UK carriage is free on all orders over £75

Orders less than £75 carriage is charged at £6.95

Our express shipping option ensures that your items arrive quickly. We partner with trusted carriers to guarantee timely delivery.

Delivery Time: Next day if your order is placed before 2PM. Orders placed on weekends or bank holidays will arrive on the next business day.

Express shipping is charged at £12.50 

We partner with trusted carriers to guarantee timely delivery.

Delivery Time: 7-14 business days

Europe & Ireland shipping is charged at £19.95

We partner with trusted carriers to guarantee timely delivery.

Delivery Time: 7-14 working days

International shipping is charged at £35

Returns

  • Clear and Simple Return Policy

    You have 30 days from receipt of your parcel to return your order. 

    All items must be in an unworn condition in their original, undamaged packaging with all tags attached. – You will not be refunded upon failure of this.

    Orders must be returned with free gift, if recieved with their your order, to receive a refund.

    If you believe that the product that you wish to return is faulty, please contact us before returning your item.

    Returns address: Streamline Pick & Pack, Unit 7, Dunball Industrial Estate, Dunball, Bridgwater, Somerset, TA6 4TP, United Kingdom

  • The Process

    To initiate a return, please click the link below that will take you to our Royal Mail returns portal. This will allow you to generate a return label for your order. Please note that £5 will be deducted, should you wish for a refund, otherwise this will be free for an exchange. Do not stick your label directly onto boot/shoe box

    Royal Mail return portal – Click Here: Track my return | Royal Mail Group Ltd

    Please post your boots in original packaging to the return address. Do not stick your return label or any tape directly onto the boot/shoe box

    You must enclose your packing note or receipt as proof of purchase – please also write instructions of return on this for a more efficient return.

    Once received we will process your refund or exchange within 5-10 business days.

    Still have questions? Please call our customer service team or check our FAQs below.
Contact Us

Frequent Asked Questions

How do I return a product?

To return a product, please follow our simple returns process. Please ensure that your return meets the guidelines highlighted in our ‘Clear and Simple Returns Policy’.

Can I exchange my purchase?

To exchange your purchase, please follow our simple returns process. Please ensure that your return meets the guidelines highlighted in our ‘Clear and Simple Returns Policy’. 

What is your refund policy?

We will provide refunds for eligible products that our returned within 30 days of purchase. Your refund will be processed within 5-10 business days of us receiving them back to our warehouse. Please ensure that your return meets the guidelines highlighted in our ‘Clear and Simple Returns Policy’. 

How long does it take to process a return?

Once we receive your returned item, it typically takes 5-10 business days to be processed for a refund or exchange. 

Do you offer free returns?

Yes, we offer free returns if you are returning for an exchange. Please refer to our ‘Clear and Simple Returns Policy’ for more information.