Returns & Refunds Policy

At Cabotswood, we want you to be completely happy with your purchase. As a small, family-run British business, we aim to make our returns process as straightforward and fair as possible.

30-Day Returns

We offer a 30-day returns policy, allowing you to return eligible items within 30 days of receiving your order.

To qualify for a change-of-mind return:

• Items must be unworn, unused and in their original condition.
• All original tags must remain attached.
• Items must be returned in their original, undamaged packaging, including any inner boxes.
• The original boot box must be protected with suitable outer packaging. Please do not attach labels or tape directly to the boot box.
• Proof of purchase, such as your order number, must be provided.

Please note that a £5 handling and processing fee will be deducted from eligible change-of-mind refunds under our additional 30-day returns policy, where legally permitted.

This fee helps our small family business cover the costs of receiving, inspecting and processing returned items.

Your statutory consumer rights are not affected by this policy.

How to Return an Item

If you wish to return an item, please arrange delivery using a suitable courier or postal service.

Customers are responsible for arranging and paying for return postage for change-of-mind returns, except where applicable consumer law provides otherwise.

We strongly recommend using a tracked service and retaining your proof of postage until your refund has been processed.

Returns Address

Gillards Distribution
Trident Works
Marsh Lane
Temple Cloud
Bristol
BS39 5AZ

Courier contact number: 01761 452530

Please include a note inside your parcel stating:

• Your full name
• Your order number
• Your reason for returning the item

Please ensure your parcel is securely packaged to prevent damage during transit.

Exchanges

Unfortunately, we do not currently offer direct exchanges.

If you would like a different size, colour or style, please place a new order through our website and return your original purchase following the instructions above.

This helps us process your return efficiently while allowing you to secure your preferred replacement item.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us at info@footwearbrands.co.uk before arranging a return.

Please include your order number, a description of the issue and photographs where possible.

We will investigate and arrange an appropriate resolution in accordance with your statutory consumer rights.

Where goods are faulty, damaged or supplied incorrectly, we will cover reasonable return postage costs where legally required. Any applicable refund will include the original standard delivery charge.

The £5 handling fee does not apply to returns where statutory consumer rights require a remedy without charge.

Your Statutory Right to Cancel

For eligible online purchases, UK consumers generally have the legal right to cancel their order within 14 days of receiving their goods, without giving a reason.

You must notify us of your decision to cancel within this period and return the goods within 14 days of notifying us.

Where this statutory cancellation right applies, we will refund the eligible purchase price and the original standard delivery charge, where applicable, without deducting our £5 handling fee.

Customers are generally responsible for direct return postage costs for change-of-mind cancellations, provided these costs have been properly disclosed.

You may inspect and try on items as you would in a shop. However, excessive handling that reduces their value may result in a lawful deduction from the refund.

Nothing in our additional 30-day returns policy limits your statutory rights.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

We aim to process refunds promptly, normally within 10 business days of receiving and inspecting the returned goods. Statutory cancellation refunds will be processed within the applicable legal deadlines.

Please allow additional time for your bank or card provider to process the refund.

For eligible change-of-mind returns under our additional 30-day policy, the £5 handling and processing fee will be deducted where permitted.

If your order included a complimentary promotional gift, such as a free boot bag, this should also be returned when returning the qualifying purchase. If the gift is not returned, please contact us so we can explain how this may affect your refund, subject to applicable consumer rights and the promotion's terms.

Sale and Clearance Items

Sale and clearance items may be returned under the same applicable statutory consumer rights as full-price items.

Eligible sale and clearance purchases are also covered by our additional 30-day returns policy, subject to the conditions outlined above.

Contact Us

If you have any questions about returning an order, please contact us:

Email: info@footwearbrands.co.uk

We aim to respond to customer enquiries within 24–48 working hours.

Thank you for supporting Cabotswood, an independent British family business.